Caregiver

SOSi is actively seeking a Caregiver to join us supporting our customer in Cambridge, Massachusetts. The Caregiver will play a vital role in providing direct care and supervision to unhoused family guests within a shelter environment or day center, ensuring their physical, emotional, and social needs are met in a supportive manner while maintaining compliance with established standards.

· Conduct intake services, including recording guests’ personal property, completing necessary documentation, and addressing basic needs of guests upon arrival.

· Provide direct care and supervision to guests within the shelter environment.

· Interact with guests in a positive, trauma-informed manner to facilitate a safe and caring atmosphere.

· Escort guests to and from different destinations within the facility.

· Monitor cleanliness and sanitation of resident areas and report needs to appropriate staff.

· Conduct wellness checks in and around the shelter.

· Ensure guests uphold shelter rules, communicating any issues or concerns to the site Case Manager.

· Take guest attendance, maintain bed count, and monitor shelter capacity.

· Recognize signs and symptoms of illness, treat minor ailments, and seek appropriate guidance from supervisors if guests require additional screening or care.

· Submit prompt and accurate documentation, including incident reports, daily logs, and other required paperwork.

· Communicate a “read-out” of shift activities and necessary follow-up during daily stand-up meetings.

· Assists Case Managers in providing services to guests, under close and regular supervision and tutorage of Case Managers.

· Screen guests and pinpoints their needs.

· Explains programs and procedures and answers general questions.

· Records relevant interactions with guests into a database.

· Submits to and reviews reports and problems with superior.

· Other duties as assigned.

· Must be authorized to work in the U.S.

· High school diploma or GED.

· Must pass background checks and Child/Adult Protective Services (C/AN) checks.

· Ability to work independently or within a team.

· 1 year of related work experience in an administrative or social services setting.

· Ability to act responsibly, professionally, and use good judgment under pressure required.

· Ability to multitask in fast-paced, deadline driven environment.

· Excellent interpersonal and staff management skills.

· Strong communication skills in both verbal and written.

· Proficient in Microsoft Office suite.

· Competencies include de-escalation, interpersonal awareness, critical thinking, and teamwork.

· Experience working with vulnerable, unhoused, or migrant populations.

· Bi-lingual fluency in Haitian Creole and English.

· Demonstrating successful interaction with peers and/or clients.

· Ability to remain composed under pressure while ensuring the safety and well-being of guests.

· Ability to work non-traditional hours including consecutive nights and weekends when necessary; shift work required. Inside and outside, all weather conditions.

· Ability to work efficiently under deadlines and pressure.

· Ability to keep up in a fast-paced environment.