ITIL Senior SME

**This position is contingent upon award of contract**

SOS International LLC (SOSi) is currently seeking an ITIL Senior SME in Fort Huachuca, AZ. The ITIL Senior SME is the overall ITSM process manager and applies an ITSM process-based approach to all functional services for stakeholders. Acts as the coordination point between contractors, government task managers, external organizations, and other internal technical areas for all ITSM process responsibilities.

• Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects.
• Takes projects from original concept through final implementation.
• Interfaces with all areas affected by the project including end users, computer services, and client services.
• Defines project scope and objectives.
• Develops detailed work plans, schedules, project estimates, resource plans, and status reports.
• Conducts project meetings and is responsible for project tracking and analysis.
• Ensures adherence to quality standards and reviews project deliverables.
• Manages the integration of vendor tasks and tracks and reviews vendor deliverables.
• Provides technical and analytical guidance to project team.
• Recommends and takes action to direct the analysis and solutions of problems.

• Active in scope SECRET w/T5 clearance
• BA/BS +8 years of experience similar in size, scope, and complexity or AA/AS +10 or HS diploma +12
• Must meet DoD 8140 DCWF 431 requirements (B.S., Security+, or GSEC)
• ITIL 4 Expert Certification
• Knowledgeable in the mission and operational requirements of the U.S. Army
• Demonstrated understanding of U.S. Army IT operational and technical requirements and an advanced understanding of U.S. Army IT applications and network systems
• Expertise in complex information systems architectures involving multiple disparate databases, networks, and communications subsystems
• Must be willing to work overtime, after hours, holidays, and weekends, as necessary

• Master’s degree in a related field
• 3-5 years or more of supervisory experience.

• Working conditions are normal for an office environment.
• Fast paced, deadline-oriented environment.
• May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.